We would love to have you come and join our sessions but please only sign up if you agree to the below conditions.
Poor Weather Policy: Like all outdoor activities we are sometimes affected by bad weather conditions. For this reason all our courses are priced with the expectation that we may get unlucky and miss one session per term.
What happens when there are cancellations:
On the 1st occurrence of a cancellation – no refund is given
On the 2nd, 3rd, 4th or 5th occurrence of a cancelation within a term running over a 4 to 6 week period a refund to the value of each class cancelled will be refunded.
Lessons will continue in light rain showers and will only be canceled in the event of heavy/constant rain making the courts unplayable.
In the event of bad weather a final decision is only made 15 minutes before the start of a session. If a lesson is cancelled players will be notified by text message to the number provided when registering for the course. There are times when lessons go ahead even when it has just rained 30 minutes before the start of a session. Occasionally there are times when lessons are unfortunately cancelled 15 minutes into the start of a session due to a downpour. Our policy is to always try our best to play but ultimately we don’t control the weather.
If lessons go ahead then no refunds are issued.
We would love to have you come and join our sessions but please only sign up if you agree to the below conditions.
Poor Weather Policy: Like all outdoor activities we are sometimes affected by bad weather conditions.
However, lessons will continue in light rain showers and will only be canceled in the event of heavy/constant rain making the courts unplayable. wet
In the event of continuous bad weather a final decision is only made 15 minutes before the start of a session. If a lesson is cancelled players will be notified by text message to the number provided when registering for the course. There are times when lessons go ahead even when it has just rained 30 minutes before the start of a session. Occasionally there are times when lessons are unfortunately cancelled shortly after the start of a session due to a downpour. Our policy is to always try our best to play but ultimately we don’t control the weather.
What happens if we need to cancel a whole intensive course?
We will provide a full refund for the entire course fee.
What happens if we need to cancel a course mid-session due to poor weather?
We will refund you on the following pro-rata basis. For example, if we need to cancel a 3 hour session after completing:
– less than 30 minutes, we refund you for the entire course
– between 30-60 minutes, we refund you for the remaining 2 hours
– between 60-90 minutes, we refund you for the remaining 1.5 hours
– between 90-120 minutes, we refund you for the remaining 1 hour
– if more than 2 hours of the intensive is completed than no refund is given
We would love to have you come and join our junior sessions but please only sign up if you agree to the below conditions.
Poor Weather Policy: Like all outdoor activities we are sometimes affected by bad weather conditions. For this reason all our courses are priced with the expectation that we may get unlucky and miss one session per half-term (normally over a 5-7 week period).
What happens when there are cancellations:
On the 1st occurrence of a cancellation – no credits are given
On the 2nd, 3rd, 4th, 5th or 6th occurrence of a cancelation within a half-term a credit to the value of the class missed will be given towards fees in the next term.
Lessons will continue in light rain showers and will only be canceled in the event of heavy/constant rain making the courts unplayable.
In the event of bad weather a final decision is normally only made by the coaching team at the start time of the session. If a lesson is ever cancelled in advance players will be notified by text message to the number provided when registering for the course. There are times when lessons go ahead even when it has just rained 10 minutes before the start of a session. Occasionally there are times when lessons are unfortunately cancelled 15 minutes into the start of a session due to a downpour. Our policy is to always try our best to play but ultimately we don’t control the weather.
If lessons go ahead then no credits are issued.
We would love to have you come and join our holiday camps but please only sign up if you agree to the below conditions.
Poor Weather Policy: Like all outdoor activities we are sometimes affected by bad weather conditions.
However, lessons will continue in light rain showers and will only be canceled in the event of heavy/constant rain making the courts unplayable.
In the event of continuous bad weather a final decision is only made 15 minutes before the start of a session. If a full day of camp is cancelled players will be notified by text message to the number provided when registering for the course. There are times when camps go ahead even when it has just rained 30 minutes before the start of a session. Occasionally there are times when tennis camps are unfortunately cancelled after the start time if persistent rain begins after the session has begun. Our policy is to always try our best to play but ultimately we don’t control the weather.
What happens if we need to cancel a whole day of camp?
We will provide a full refund for the day of camp at the pro rata cost.
What happens if we need to cancel a course mid-session due to poor weather?
- If a day of camp begins but is cancelled with less than an hour of play then a full refund for that day (pro rata cost) is given.
- If we are able to start the session and then a cancellation is made after children have been with us for more than 1 hour then no refund is given.